Who we are
At our camp in Wadi Rum, we are committed to protecting the privacy and personal information of our visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a booking with us. By accessing or using our website, you consent to the terms of this Privacy Policy.
Information Collection:
We may collect personal information, such as your name, contact details, and payment information, when you make a reservation or communicate with us. We also gather non-personal information, including your IP address, browser type, and device information, to enhance your website experience
Use of Information:
We use the collected information to process bookings, provide customer service, and improve our services. Your personal information may be shared with our trusted partners for these purposes. We may also use your email address to send you promotional offers and updates, but you can opt out at any time.
Data Security:
We implement strict security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no data transmission over the internet or storage method is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies:
Our website uses cookies and tracking technologies to enhance user experience, analyze website traffic, and gather demographic information. You have the option to disable cookies through your browser settings, but this may affect certain website functionalities.
Booking Policy:
Reservation Confirmation: To secure your booking, a deposit or full payment may be required at the time of reservation. The exact payment terms will be communicated during the booking process.
Booking Confirmation: Upon receipt of payment, we will send you a booking confirmation, including the details of your reservation, such as dates, room type, and any additional services or activities booked.
Guest Information: Prior to your arrival, we may request additional information, such as the names and passport details of all guests, to ensure a smooth check-in process.
Cancellation Policy:
Cancellation Notice: If you need to cancel your reservation, please provide us with a written cancellation notice as soon as possible. The cancellation will be effective upon receipt of the written notice.
Cancellation Fees: Cancellation fees may apply, depending on the timing of your cancellation. The specific fees and refund policy will be outlined in your booking confirmation.
Non-Refundable Bookings: Some reservations may be non-refundable or subject to specific cancellation terms. In such cases, the full amount paid for the booking will be forfeited if you cancel.
No-Show Policy: If you fail to arrive on the scheduled check-in date without prior notification, the full amount of the reservation will be charged, and the booking will be treated as a no-show.
Changes to Reservation: Subject to availability, we may accommodate changes to your reservation dates or room type. Additional charges or fees may apply for any modifications made.
Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or government regulations, we reserve the right to modify or cancel reservations without liability. We will make every effort to provide alternative arrangements or a refund in such cases.
We recommend reviewing the specific booking and cancellation terms provided at the time of reservation to understand any additional conditions or requirements.
We understand that plans may change, and we strive to provide flexibility and reasonable terms for cancellations. However, please note that cancellations and no-shows impact our business, availability, and the experience of other guests.
Should you have any questions or require further clarification regarding our Booking and Cancellation Policy, please do not hesitate to contact us. We appreciate your understanding and cooperation, and we look forward to welcoming you to our camp in Wadi Rum.